Stitch Tales — Support
Questions, bug reports and feedback
Stitch Tales is a nonogram game in cross-stitch: every solved puzzle is embroidered as a figure into a scene in your hoop. This page answers the questions we get most often. If yours is not here, write to us — we read every message.
Contact
Email: stitchtales.support@paastudios.com
You can also write from the game under “Profile” → “Contact us”. We usually
reply within a few business days. If you are reporting a bug, please include
your device model, OS version and what you were doing when it happened — that
alone usually saves a round of questions.
How do I play?
The numbers beside each row and column are the runs of cells to stitch in that line, in order, with at least one empty cell between them. Stitch the cells that must be filled and mark the ones that stay empty with a cross. A wrong stitch costs one of your three lives; when they run out, start the pattern again or watch an ad for an extra life. The game opens with a short interactive tutorial, and you can replay it any time from the profile screen under “How to play”.
Hoops, the sampler and the calendar
Each hoop on the “Embroidery” tab is a scene, and each of its figures is a puzzle. A finished hoop goes to your collection and the next one opens. After the first hoop you also get the sampler — a strip of folk patterns that never runs out. On the “Calendar” tab there is a small piece for every day of the month; stitch all of them and the month’s big figure opens. Missed days stay in the calendar, and you can stitch them whenever you like.
Hints
There are four kinds: reveal a cell, reveal a whole row or column, reveal 10 random cells, and a thimble that makes your next mistake free. You get them from the daily reward, a single cell also for an ad, and hint packs in the shop.
I reinstalled the game — where is my progress?
Progress lives on your device. On iOS a backup copy is kept in your iCloud account and is restored automatically the first time you launch a fresh install, as long as that install has no progress of its own — the cloud copy never overwrites a game you are already playing. Make sure you are signed into the same Apple Account and that iCloud Drive is enabled. On Android the same job is done by the system’s Auto Backup, which restores during setup of a new device.
If the game starts empty and you expected progress, do not stitch anything first — write to us before that, while the restore is still possible.
Purchases
To get back a purchase on a new device or after reinstalling, open the profile screen and tap “Restore purchases” — use the same Apple Account or Google account you bought it with. Removing ads turns off the pop-up ads; ads for rewards stay, and you only see them when you choose to. Payments and refunds are handled by Apple and Google: request a refund through the App Store or Google Play.
Achievements and leaderboards
On iPhone and iPad the game uses Game Center: an achievement for every finished hoop, and leaderboards of all patterns stitched, patterns stitched this week, and sampler patterns. Open them from the profile screen; sign in to Game Center in the system Settings.
Sound, vibration and reminders
Sound and vibration are switches on the profile screen. Reminders are optional and off until you allow notifications — turn them on from the profile screen and revoke the permission at any time in your system settings.
Language
Stitch Tales follows your system language and ships with 30 of them. You can pick a different one at any time in the profile screen under “Language”.
Ads
The game is free and supported by ads. Rewarded ads are always your choice — you start them yourself for an extra life, a hint or a doubled daily reward. You can review or change your advertising consent at any time from the profile screen under “Ad privacy”.
Deleting your data
Uninstalling the game removes everything it stored on the device. To also remove the iOS cloud copy, delete Stitch Tales’s data from your iCloud storage settings.
Privacy
See the Privacy Policy for what the game and its advertising partners collect.